Privacy Policy – Acton Dental
Effective Date: October 29, 2026
Website: https://actondental.ca/
1. Introduction
Welcome to Acton Dental. We respect your privacy and are committed to protecting the personal information and personal health information of our patients, website visitors, and individuals who contact our clinic.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, request an appointment, contact our clinic, or use our services.
Acton Dental operates in Ontario, Canada, and handles personal health information in accordance with applicable privacy laws, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), where applicable, and other applicable privacy legislation.
2. Information We Collect
Depending on how you interact with our website and clinic, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Contact details
- Appointment requests and scheduling preferences
- Information you provide through website forms, emails, or phone calls
Personal Health Information
When necessary to provide dental care, we may collect:
- Medical and dental history
- Information about existing dental conditions and treatment needs
- Medications, allergies, and relevant medical conditions
- Dental examination and treatment records
- Dental X-rays, images, and diagnostic information
- Insurance and dental benefit information, where applicable
- Other information necessary for your dental care and maintaining patient records
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referring website or search source
- Website usage and interaction data
The information collected depends on the website features and technologies in use.
3. How We Use Your Information
We may use your information for the following purposes:
- Responding to questions and inquiries
- Scheduling, confirming, and managing appointments
- Providing dental examinations, treatments, and related services
- Maintaining accurate patient and treatment records
- Communicating with you about your care
- Processing insurance claims and dental benefit inquiries, where applicable
- Meeting legal, professional, regulatory, and recordkeeping obligations
- Operating, maintaining, and improving our website
- Protecting our website, systems, patients, and clinic from unauthorized activity
- Managing feedback, complaints, and requests relating to privacy
We will collect, use, and disclose personal health information only as permitted or required by applicable law.
4. Consent
We seek consent for the collection, use, and disclosure of personal information and personal health information as required by applicable law.
Depending on the circumstances, consent may be express or implied where permitted by law. We will explain the purpose of collecting information when required.
You may withdraw or change your consent, subject to legal and professional requirements and any applicable limitations. Withdrawing consent may affect our ability to provide certain services or continue treatment.
5. How We Share Your Information
Acton Dental does not sell or rent your personal information to third parties.
We may disclose information when reasonably necessary and legally permitted, including:
- To authorized clinic staff who require the information to perform their duties
- To other healthcare providers involved in your care, where authorized or otherwise permitted by law
- To insurance companies or dental benefit administrators when necessary and authorized or legally permitted
- To service providers supporting our website, appointment management, email communications, information technology, or other clinic operations, subject to appropriate safeguards and applicable legal requirements
- To regulatory authorities, courts, or other parties when required or permitted by law
- With your consent or at your direction, where appropriate
We take reasonable steps to ensure that information is handled appropriately by those authorized to access it.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve visitor experience.
Depending on the tools enabled on our website, these technologies may collect technical information such as browser details, device information, pages visited, and website interactions.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
If analytics, advertising, or other tracking services are used, their collection and processing of information will be subject to the applicable settings, notices, and privacy practices.
7. Third-Party Services and External Links
Our website may use third-party services or contain links to external websites. These services may include website hosting, email delivery, appointment-related tools, analytics, maps, or other functionality.
Third-party services may process information according to their own privacy policies and terms. Acton Dental does not control the privacy practices of independent external websites.
We encourage visitors to review the privacy policies of third-party services before providing personal information through them.
8. Email and Online Communications
If you contact us by email or through our website, we may use the information you provide to respond to your inquiry or manage your request.
Although we take reasonable steps to protect information, email and internet communications may not always be completely secure.
Please avoid sending detailed medical histories, sensitive health information, payment details, or other confidential information through a general website contact form or ordinary email unless we have specifically instructed you to use an appropriate secure method.
For urgent dental concerns, please contact our clinic directly by telephone.
9. Protection of Personal Information
We take reasonable administrative, technical, and physical measures designed to protect personal information and personal health information against unauthorized access, use, disclosure, loss, theft, alteration, or destruction.
Access to patient information is limited to authorized individuals who require it for legitimate professional or operational purposes.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
10. Retention of Information
We retain personal information and personal health information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet applicable legal, professional, regulatory, and recordkeeping requirements.
When information is no longer required, it will be securely disposed of or de-identified, where appropriate and permitted by law.
11. Your Privacy Rights
Subject to applicable laws and any relevant exceptions, you may have the right to:
- Request access to your personal information or personal health information
- Request corrections to inaccurate or incomplete information
- Ask questions about how your information is collected, used, or disclosed
- Withdraw consent where withdrawal is permitted
- Raise concerns or submit a privacy complaint
To exercise these rights, please contact Acton Dental using the contact details below. We may need to verify your identity before responding to a request.
12. Children’s Privacy
Our clinic provides dental services to patients of different ages, including children.
Personal information relating to children is handled in accordance with applicable privacy laws and consent requirements. Where required, consent will be obtained from a parent, guardian, or other legally authorized decision-maker.
13. Patient Photographs and Images
Patient photographs, dental images, and other identifiable images may be collected or used for treatment, diagnostic, documentation, or other authorized purposes.
Any use of identifiable patient photographs or images for marketing, promotional, social media, or public communication purposes will be handled in accordance with applicable consent requirements and privacy laws.
14. Changes to This Privacy Policy
Acton Dental may update this Privacy Policy from time to time to reflect changes in our practices, website features, services, or legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage visitors to review this policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to request access to your information, or would like to raise a privacy concern, please contact us:
Acton Dental
22 Mill St E
Acton, Ontario L7J 1G9
Canada
Email: info@actondental.ca
Phone: +1 (519) 760-4464
Alternative Phone: +1 (519) 853-3000
Please contact our clinic to be directed to the person responsible for privacy matters.
This Privacy Policy is intended to provide general information about our privacy practices. It should be reviewed and customized to reflect Acton Dental’s actual website technologies, information-handling procedures, and legal obligations before publication.
